Refund Policy

You can cancel PolyTrace Pro whenever you like from Settings → Manage billing. You will not be charged again, and Pro stays active until the end of the period you have already paid for.

If you are not happy with Pro, write to hello@polytrace.app within 14 days of a charge — the first one or a renewal, monthly or yearly — from the email address on your account, and we will refund that charge in full. Pro ends when the refund is issued.

We do not refund the remaining part of a period after 14 days, except:

• when you were charged in error, for example twice for the same period;
• when the Service was unavailable for a substantial part of the period you paid for;
• when we discontinue Pro or close your account for a reason other than a breach of our Terms of Service — then we refund the unused part of the period;
• when the law where you live requires a refund.

Refunds go back to the payment method you used, in the currency you were charged, including any tax charged with it. Your bank or card issuer usually shows the refund within 5–10 business days.

If your checkout said the purchase was sold through Link (Stripe’s merchant-of-record service), you can also ask Link for a refund or a billing correction through Link support. As the seller of record, Stripe may also refund a purchase directly within 60 days of the charge.

This policy does not affect any right to cancel or to a refund that consumer protection law gives you where you live.

Refund requests and billing questions: hello@polytrace.app.